Privacy Notice

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

We use an outside finance company to process credit applications, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Johnson City Sewing Center wants you to be satisfied with your purchase.  We offer a  14 day return policy for home sewing, home quilting and home embroidery machines.* 

Please contact Johnson City Sewing Center to request a Return Merchandise Authorization.  Returns will not be processed without an RMA.  Please call 423-900-0037 or email at

Return merchandise must be in like new condition and returned in the original factory packaging with all accessories included.  Altered, misused, modified, dirty and damaged returns will not be accepted.

*Special orders cannot be returned.  The manufacturers warranty and any dealer warranties will apply.  We will repair according to our policies.

For refunds, return shipping plus original shipping cost will be deducted from refund amount.  If original shipping was free, our actual shipping cost will be deducted.

Industrial embroidery machines sales, such as the Melco Bravo are final. The manufacturers warranty and any dealer warranties apply.


From time to time manufacturers may update or change versions of available software packages.  In this event we will ship the most current version.  Software sales are final and cannot be returned.  Defective media will be replaced.  Please contact us by phone to report any problems.

3 Year Extended Warranty

Johnson City Sewing Center provides an extended, 3 year warranty on new, home sewing, embroidery and quilting machines purchased online at or in store at our Johnson City, TN location.  This is a $500 value.

Warranty takes effect once the manufacturers warranty has ended and is valid for the original owner.  This warranty is non- transferable.

Warranty covers machine repair service beyond the cost of parts.  Machine owner is responsible for the cost of replacement parts.

This warranty does not cover quilting frames.

This warranty does not cover shipping cost.

This warranty does not cover industrial sewing and embroidery equipment.  Namely Melco Bravo machines or machines used for or intended for commercial use.

If you have questions or comments concerning these policies, please contact Johnson City Sewing Center by phone: 423-202-3621 or email at